/* CEPASS Asistan (2026-11-04): sağ alttaki kural tabanlı sohbet penceresi. Tüm DOM site/assets/js/asistan.js'te createElement ile kurulur.
   Katmanlar: çerez bandı 60 < asistan 65; mobilde açık pencere tam ekran (üst bilginin de üstünde). Mega menü, mobil menü ya da bir
   diyalog açıkken asistan gizlenir. --asistan-alt: çerez bandı dar ekranda düğmeyle çakışırsa betik düğmeyi bandın üstüne taşır. */
.asistan { position: fixed; right: 22px; bottom: var(--asistan-alt, 22px); z-index: 65; font-size: 14px; transition: opacity 0.2s, visibility 0.2s; }
.asistan [hidden] { display: none !important; }
body:has(.menu-panel[data-open]) .asistan, body:has(.main-nav[data-open]) .asistan, body:has(dialog[open]) .asistan { opacity: 0; visibility: hidden; pointer-events: none; }

/* açma düğmesi */
.asistan-ac { position: relative; display: grid; place-items: center; width: 64px; height: 64px; padding: 0; border: 0; border-radius: 50%; background: #fff; cursor: pointer; box-shadow: 0 14px 32px rgba(13, 27, 62, 0.28), inset 0 0 0 2px rgba(13, 71, 184, 0.16); transition: transform 0.25s cubic-bezier(0.3, 1.5, 0.6, 1), box-shadow 0.2s, background 0.2s; }
.asistan-ac:hover { transform: translateY(-3px); box-shadow: 0 18px 38px rgba(13, 27, 62, 0.34), inset 0 0 0 2px rgba(13, 71, 184, 0.3); }
.asistan-ac:focus-visible { outline: 3px solid var(--orange); outline-offset: 3px; }
.asistan-ac-robot { width: 48px; height: 48px; transition: transform 0.3s cubic-bezier(0.3, 1.5, 0.6, 1); animation: asistan-selam 7s ease-in-out 3s infinite; transform-origin: 50% 80%; }
.asistan-ac:hover .asistan-ac-robot { transform: rotate(-10deg) scale(1.07); animation: none; }
.asistan-ac-kapat { display: none; color: #fff; }
.asistan-ac-kapat .i { width: 24px; height: 24px; stroke-width: 2.4; }
.asistan-ac-nokta { position: absolute; top: 5px; right: 5px; width: 13px; height: 13px; border-radius: 50%; background: var(--orange); border: 2.5px solid #fff; }
.asistan[data-acik] .asistan-ac { background: linear-gradient(145deg, var(--royal-600), var(--royal-900)); }
.asistan[data-acik] .asistan-ac-robot, .asistan[data-acik] .asistan-ac-nokta { display: none; }
.asistan[data-acik] .asistan-ac-kapat { display: grid; place-items: center; }
@keyframes asistan-selam { 0%, 88%, 100% { transform: rotate(0); } 91% { transform: rotate(-12deg); } 94% { transform: rotate(10deg); } 97% { transform: rotate(-5deg); } }

/* karşılama balonu */
.asistan-balon { position: absolute; right: 0; bottom: 78px; width: max-content; max-width: 250px; padding: 12px 38px 12px 14px; background: #fff; border: 1px solid var(--line); border-radius: 16px 16px 4px 16px; box-shadow: 0 16px 36px rgba(13, 27, 62, 0.18); animation: asistan-belir 0.3s ease-out; }
.asistan-balon-metin { display: block; padding: 0; border: 0; background: none; color: var(--royal-ink); font-size: 14px; font-weight: 500; line-height: 1.45; text-align: left; cursor: pointer; }
.asistan-balon-metin:hover { color: var(--royal-700); }
.asistan-balon-kapat { position: absolute; top: 7px; right: 7px; display: grid; place-items: center; width: 24px; height: 24px; padding: 0; border: 0; border-radius: 50%; background: var(--surface-2); color: var(--muted); cursor: pointer; }
.asistan-balon-kapat:hover { background: var(--surface); color: var(--royal-ink); }
.asistan-balon-kapat .i { width: 13px; height: 13px; stroke-width: 2.4; }
@keyframes asistan-belir { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }

/* pencere */
.asistan-pencere { position: absolute; right: 0; bottom: 80px; display: flex; flex-direction: column; width: 384px; height: min(600px, calc(100vh - var(--asistan-alt, 22px) - 120px)); min-height: 360px; overflow: hidden; background: #fff; border: 1px solid var(--line); border-radius: 20px; box-shadow: 0 30px 70px rgba(5, 13, 34, 0.3); animation: asistan-belir 0.22s ease-out; }
.asistan-ust { display: flex; align-items: center; gap: 10px; padding: 13px 12px 13px 14px; background: linear-gradient(135deg, var(--royal-950), var(--royal-700)); color: #fff; }
.asistan-avatar { display: grid; place-items: center; flex: none; width: 44px; height: 44px; border-radius: 50%; background: #fff; box-shadow: 0 0 0 3px rgba(255, 255, 255, 0.18); }
.asistan-avatar-robot { width: 36px; height: 36px; }
.asistan-kimlik { flex: 1; min-width: 0; }
.asistan-ad { margin: 0; font-size: 15.5px; font-weight: 700; line-height: 1.2; }
.asistan-not { margin: 2px 0 0; font-size: 11.5px; color: rgba(255, 255, 255, 0.78); }
.asistan-ust-dugme { display: grid; place-items: center; flex: none; width: 34px; height: 34px; padding: 0; border: 0; border-radius: 50%; background: transparent; color: #fff; cursor: pointer; }
.asistan-ust-dugme:hover, .asistan-ust-dugme:focus-visible { background: rgba(255, 255, 255, 0.16); }
.asistan-ust-dugme .i { width: 18px; height: 18px; stroke-width: 2.2; }

.asistan-mesajlar { flex: 1; display: flex; flex-direction: column; gap: 12px; padding: 16px 14px; overflow-y: auto; overscroll-behavior: contain; background: var(--surface-2); }
.asistan-mesajlar:focus { outline: none; }
.asistan-msj p { margin: 0; }
.asistan-msj.ben { align-self: flex-end; max-width: 82%; padding: 9px 13px; border-radius: 16px 16px 4px 16px; background: var(--royal-700); color: #fff; line-height: 1.45; overflow-wrap: anywhere; }
.asistan-msj.bot { display: grid; grid-template-columns: 30px minmax(0, 1fr); gap: 8px; align-items: start; max-width: 96%; animation: asistan-belir 0.22s ease-out; }
.asistan-msj-robot { width: 30px; height: 30px; margin-top: 2px; }
.asistan-msj-govde { padding: 10px 12px; border: 1px solid var(--line); border-radius: 4px 16px 16px 16px; background: #fff; color: var(--ink); line-height: 1.5; overflow-wrap: anywhere; }
.asistan-baglar { list-style: none; margin: 8px 0 0; padding: 0; display: grid; gap: 3px; }
.asistan-baglar a { display: inline-flex; align-items: flex-start; gap: 6px; font-size: 13.5px; font-weight: 600; color: var(--royal-700); line-height: 1.35; }
.asistan-baglar a:hover { color: var(--orange-dark); }
.asistan-baglar .i { flex: none; width: 14px; height: 14px; margin-top: 2px; stroke-width: 2.4; }
.asistan-cipler { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.asistan-cip { padding: 5px 11px; border: 1px solid #c7d5f0; border-radius: 999px; background: #f2f6ff; color: var(--royal-800); font-size: 12.5px; font-weight: 600; cursor: pointer; transition: background 0.15s, color 0.15s, border-color 0.15s; }
.asistan-cip:hover, .asistan-cip:focus-visible { background: var(--royal-700); border-color: var(--royal-700); color: #fff; }
.asistan-msj.yaziyor .asistan-msj-govde { display: inline-flex; gap: 5px; width: max-content; padding: 13px 14px; }
.asistan-nokta { width: 7px; height: 7px; border-radius: 50%; background: #9aaccc; animation: asistan-zipla 1s ease-in-out infinite; }
.asistan-nokta:nth-child(2) { animation-delay: 0.15s; }
.asistan-nokta:nth-child(3) { animation-delay: 0.3s; }
@keyframes asistan-zipla { 0%, 60%, 100% { transform: translateY(0); opacity: 0.6; } 30% { transform: translateY(-4px); opacity: 1; } }

.asistan-form { display: flex; gap: 8px; padding: 10px 12px 6px; border-top: 1px solid var(--line); background: #fff; }
.asistan-girdi { flex: 1; min-width: 0; padding: 10px 13px; border: 1px solid var(--line-2); border-radius: 12px; background: #fff; color: var(--dark); font-size: 14.5px; }
.asistan-girdi:focus { outline: none; border-color: var(--brand); box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.15); }
.asistan-gonder { display: grid; place-items: center; flex: none; width: 42px; height: 42px; padding: 0; border: 0; border-radius: 50%; background: var(--orange); color: #fff; cursor: pointer; transition: background 0.15s, transform 0.15s; }
.asistan-gonder:hover { background: var(--orange-dark); transform: translateX(1px); }
.asistan-gonder .i { width: 19px; height: 19px; stroke-width: 2.4; }
.asistan-alt-not { margin: 0; padding: 0 12px 9px; background: #fff; font-size: 11px; color: var(--muted); text-align: center; }

@media (max-width: 760px) {
  .asistan { right: 14px; bottom: var(--asistan-alt, 14px); }
  .asistan-ac { width: 58px; height: 58px; }
  .asistan-ac-robot { width: 44px; height: 44px; }
  .asistan-balon { bottom: 70px; max-width: min(250px, calc(100vw - 40px)); }
  .asistan-pencere { position: fixed; inset: 0; width: auto; height: auto; min-height: 0; border: 0; border-radius: 0; }
  .asistan[data-acik] .asistan-ac, .asistan[data-acik] .asistan-balon { display: none; }
  html.asistan-mobil-acik, html.asistan-mobil-acik body { overflow: hidden; }
}
@media (prefers-reduced-motion: reduce) {
  .asistan *, .asistan { animation: none !important; transition: none !important; }
}
@media print { .asistan { display: none !important; } }